VanCasa Terms of Service

These Terms of Service (“Terms”) govern access to and use of VanCasa’s websites, accounts, memberships, reservation services, parking locations, and related products and services (collectively, the “VanCasa Service”).

Please read these Terms carefully. By creating a VanCasa account, purchasing a membership, making a reservation, or otherwise using the VanCasa Service, you agree to these Terms as applicable to your use. VanCasa’s Member & Site Policies are incorporated into these Terms where applicable. Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Nothing in these Terms limits rights that cannot legally be waived.

1. Eligibility, Accounts, and Registration

You must be at least 18 years old to create a VanCasa account, purchase a membership, or make a reservation. Minors may accompany an adult account holder as guests in accordance with the Member & Site Policies.

You must provide accurate and reasonably current information when creating or maintaining an account. You are responsible for maintaining the security of your account credentials and for activity conducted through your account.

VanCasa accounts are personal and may not be shared, sold, or transferred. A transferable membership benefit, where expressly provided by a particular membership, is separate from the account itself and may be transferred only through a process authorized by VanCasa.

VanCasa may require reasonable information or verification when appropriate to operate the VanCasa Service, process payments, prevent fraud or abuse, comply with law, or protect users and property. Creation of an account does not mean that VanCasa has independently verified or certified a person’s identity, background, driving ability, vehicle condition, or suitability to use a particular location.

Creating an account does not itself create a membership, reservation, right to use a location, or guarantee future availability of the VanCasa Service.

2. Availability and Development of the VanCasa Service

VanCasa is developing a network of locations where members and other eligible users may reserve temporary vehicle parking.

VanCasa does not guarantee any particular number of locations, parking spaces, markets, states, geographic coverage, rate of network growth, or level of reservation availability.

Locations displayed as pending, planned, coming soon, under development, under letter of intent, acquired but not yet open, or similar are prospective locations. Their display does not guarantee that they will open, open by a particular date, remain available, or ultimately become part of the operating network.

VanCasa may add, remove, relocate, temporarily close, permanently close, or otherwise change locations and available spaces. Even at operating locations, a membership does not guarantee availability for a particular date or location.

Weather, ground conditions, property-access issues, maintenance, emergencies, government action, legal or regulatory restrictions, loss of property rights, safety concerns, financing, site preparation, and other circumstances may delay or prevent availability.

Pre-launch status

VanCasa may offer memberships while the overnight-parking network is still under development and before commercial booking is available.

Before accepting paid lifetime memberships for its initial launch, VanCasa intends to have one or more initial locations acquired and/or subject to executed letters of intent and to have undertaken legal review of its intended real-estate use and licensing model.

This describes VanCasa’s intended initial launch process and does not guarantee that any particular property will open as a VanCasa location.

Any estimated booking, site, market, or network launch date is an estimate, not a guarantee, and may change.

A short version of this pre-launch disclosure may also be displayed at membership checkout and elsewhere on the VanCasa website.

3. Nature of Membership and Meaning of “Lifetime”

A VanCasa membership provides contractual benefits associated with the applicable membership tier. A membership is not an investment, security, donation, ownership interest, equity interest, leasehold interest, real-estate interest, or promise of financial return.

Membership benefits are determined by the specific membership purchased or granted to the member. Those benefits may include waiver of annual membership fees, waiver of nightly parking fees, transfer rights, buddy-pass rights, or other benefits expressly associated with that membership.

“Lifetime” refers to the duration of VanCasa's applicable membership-based overnight-parking service, not the biological lifetime of the purchaser. A lifetime membership does not guarantee that VanCasa, its parking network, or any particular location will operate for any minimum period. While VanCasa continues to operate substantially the same membership-based overnight-parking service, VanCasa will honor the benefits granted with an active lifetime membership, subject to these Terms.

4. Membership Benefits and Future Offerings

Benefits are specific to the applicable membership and do not automatically apply to other membership tiers.

For example, a membership that waives nightly parking fees waives the applicable VanCasa nightly parking charge for eligible stays. It does not guarantee reservation availability, priority access, a minimum number of nights, availability at any particular location, or cash value for unused nights.

The value a member receives from a lifetime membership depends on the member’s actual use of the VanCasa Service. Failure to use a membership, or using it less than expected, does not create a refund, credit, or cash-value entitlement.

Before purchase, VanCasa will identify the material benefits included with the specific membership being purchased. Those granted benefits become part of that member's membership terms upon successful enrollment.

VanCasa may introduce, modify, discontinue, rename, reprice, or promote membership offerings prospectively. Changes to future offerings do not retroactively alter the benefits already granted to an existing member.

A membership that is expressly transferable may be transferred only through a process authorized by VanCasa. VanCasa may require account creation, identity verification, documentation, or other reasonable procedures before recognizing a transfer.

Buddy-pass benefits, where included, are subject to the applicable membership terms and reasonable operating rules established by VanCasa.

Membership benefits and reservations are for personal use and may not be resold or commercially exploited without VanCasa’s written authorization. This restriction does not prohibit a transfer expressly permitted by the applicable membership.

Applicable taxes and government-imposed charges may remain payable even where a VanCasa membership waives an annual or nightly fee.

5. Reservations and Nightly Stays

A membership does not itself create a reservation. A valid reservation is required to use a VanCasa parking space unless VanCasa expressly states otherwise.

VanCasa may establish booking windows, stay limits, site-specific requirements, and other reservation rules. The current standard booking window may permit reservations up to six months in advance, but VanCasa may change that window prospectively.

Unless a reservation states otherwise, standard check-in begins at 12:00 p.m. local time on the arrival date and checkout is by 12:00 p.m. local time on the departure date.

VanCasa may assign a particular space or change an assignment when reasonably necessary. A reservation authorizes temporary use of the designated space in accordance with these Terms, the reservation, and the Member & Site Policies.

Reservations do not create a lease, tenancy, easement, permanent access right, residential right, storage right, or other continuing interest in the underlying property.

VanCasa may cancel or modify a reservation when reasonably necessary because of site closure, loss of property access, safety concerns, weather, emergencies, legal requirements, operational conditions, policy violations, or other legitimate business or site-related circumstances.

6. Prices, Payments, and Payment Methods

The price and currency presented for a particular membership, reservation, or other transaction at checkout govern that transaction, subject to applicable taxes and separately disclosed charges.

VanCasa may change prices, promotions, standard nightly rates, future membership pricing, and other fees prospectively. Those changes do not retroactively alter a completed transaction or the immutable benefits already granted under an existing membership.

By submitting a purchase or reservation, you authorize VanCasa and its payment providers to charge the applicable payment method for the amount disclosed for that transaction.

VanCasa may use third-party payment providers, including Stripe. VanCasa does not ordinarily receive or store complete payment-card numbers.

VanCasa may require a valid payment method to remain on file as a condition of membership, reservations, or site use, including where a member’s applicable nightly parking fee is $0.

A waived annual or nightly parking fee does not waive incidentals, damage-related charges, unauthorized-use charges, taxes, government charges, or other amounts properly owed under these Terms.

Where permitted, you authorize VanCasa to charge a payment method on file for legitimate amounts owed under these Terms or the Member & Site Policies, including documented damage or other applicable charges. VanCasa will provide reasonable information identifying the basis for a post-transaction charge.

Remaining at or using a VanCasa location without a valid reservation may result in an unauthorized-use charge of $50 per night, subject to applicable law.

If a payment is declined, reversed, disputed, canceled, or otherwise not successfully received, VanCasa may decline, suspend, or appropriately resolve the associated transaction or benefit.

Customers are encouraged to contact VanCasa if they believe a charge is incorrect. Nothing in these Terms eliminates legitimate rights available through a bank, card issuer, payment network, payment processor, or applicable law.

VanCasa does not currently impose a special contractual late fee or interest charge merely because an amount remains unpaid.

7. Reservation Cancellations and Refunds

A reservation may be canceled for a refund of applicable nightly parking charges if cancellation occurs by 12:00 p.m. local time on the day before scheduled check-in.

Reservations canceled after that deadline are ordinarily non-refundable. VanCasa may make reasonable exceptions in appropriate customer-service, safety, emergency, weather, or operational circumstances without creating an entitlement to the same exception in other cases.

Failure to arrive for a reservation does not ordinarily create a refund entitlement.

Leaving before the scheduled end of a reservation does not ordinarily entitle the customer to a refund for unused reserved nights.

If VanCasa cancels a paid reservation for reasons not caused by the customer’s violation of these Terms or the Member & Site Policies, VanCasa will refund the affected nightly parking charges. VanCasa may attempt to offer an alternative location but does not guarantee that one will be available.

Members remain responsible for assessing ordinary weather and ground conditions. If VanCasa closes a site, the applicable VanCasa-initiated cancellation rules apply.

A reservation booked at a $0 nightly parking charge does not generate cash value, replacement nights, or monetary compensation when canceled.

Cancellation of a reservation does not automatically refund or cancel a separate membership purchase, previously incurred incidentals, damage charges, or other unrelated transactions.

Approved refunds are ordinarily returned through the applicable payment provider to the original payment method where practicable. Processing time may depend on the payment provider and financial institution.

8. Lifetime Membership Cancellation and Refunds

Except as expressly provided in these Terms, voluntarily approved by VanCasa, required by applicable law, or required under applicable payment-network rules, lifetime membership purchases are generally final and non-refundable.

A purchaser is not ordinarily entitled to a refund because the purchaser changes their mind; uses the membership less than expected or not at all; moves; sells or changes vehicles; changes travel habits; experiences personal or financial circumstances that reduce expected use; prefers geographic markets where VanCasa does not operate; or is dissatisfied that a particular planned, pending, under-LOI, acquired, or operating location is unavailable.

Delay in the launch of VanCasa booking, an individual location, or a geographic market does not by itself create a refund entitlement.

If VanCasa validly terminates a membership because of the member’s material violation of these Terms or the Member & Site Policies, that termination does not ordinarily create a refund entitlement.

VanCasa may voluntarily approve a full or partial refund or other customer-service accommodation without creating an obligation to provide the same accommodation in another case.

If a lifetime membership is fully refunded, the continuing benefits of that refunded membership terminate. VanCasa may retain historical records of the membership, transaction, accepted terms, refund, and termination as described in the Privacy Policy.

A member whose prior membership was fully refunded and terminated may later purchase a new membership if otherwise eligible. The new purchase creates a separate membership and does not reactivate or rewrite the refunded membership.

Nothing in this section limits rights that cannot legally be waived or prevents a bank, card issuer, payment network, payment processor, regulator, court, or other authorized party from exercising rights available under applicable law or rules.

9. Failure to Launch or Permanent Abandonment

This section applies only to the exceptional circumstance in which VanCasa makes a definitive decision to permanently abandon commercial operation of the VanCasa overnight-parking network before a bona fide commercial launch occurs.

Failure to launch does not occur merely because launch is delayed, individual locations fail to open, the initial network is smaller than anticipated, geographic plans change, the rollout is modified, or development takes longer than expected.

VanCasa intends to use commercially reasonable, good-faith efforts to develop and launch the network.

If VanCasa permanently abandons launch before a bona fide commercial launch, VanCasa will prepare a good-faith report describing material efforts undertaken to establish the network and the circumstances leading to abandonment.

Subject to applicable law, creditor rights, insolvency requirements, payment-network obligations, and the company’s lawful financial ability to do so, VanCasa will make a good-faith effort to provide refunds or other appropriate remediation to affected paid lifetime members from funds legally available for that purpose.

This provision does not create a trust, escrow, security interest, lien, first-priority claim, or special creditor priority in favor of lifetime members unless VanCasa expressly establishes such an arrangement in a separate written agreement.

A bona fide commercial launch means that VanCasa has actually opened the overnight-parking booking service to customers at one or more participating locations as part of its intended ongoing commercial operation. A nominal, temporary, test, or sham opening undertaken merely to avoid this provision does not constitute a bona fide commercial launch.

Once a bona fide commercial launch has occurred, this special failure-to-launch provision no longer governs future changes or cessation of the network. The other applicable provisions of these Terms then control.

10. Site Use and Member Responsibilities

VanCasa locations are principally intended for temporary vehicle parking and related permitted use. Unless expressly stated otherwise, they are not hotels, guarded parking facilities, residential tenancies, long-term vehicle-storage facilities, or traditional campgrounds.

Locations may be unmanned and may not have on-site VanCasa personnel, property-owner personnel, security personnel, or emergency assistance.

Members are responsible for determining whether a location and its current conditions are suitable for themselves, their guests, their vehicles, and their equipment.

Members are responsible for guests associated with their reservations and for compliance with the Member & Site Policies.

Ordinary permitted site use may include reasonable outdoor use within the assigned parking space, subject to site-specific restrictions and applicable law. The Member & Site Policies provide additional operational rules concerning tents, outdoor sleeping, cooking, fires, generators, waste, noise, vehicle repairs, and related matters.

Unattended vehicle and long-term storage rules are not established by these Terms unless and until VanCasa adopts a specific applicable policy.

11. Vehicles, Breakdowns, Weather, and Property

You are responsible for determining whether your vehicle’s size, weight, clearance, traction, maneuverability, mechanical condition, and other characteristics are suitable for the location and conditions.

VanCasa does not guarantee that a site will remain dry, firm, accessible, or suitable as weather and ground conditions change. Flooding, mud, soft ground, snow, weather, terrain, and similar conditions may affect access.

Routine vehicle repairs and maintenance are not permitted on site. Reasonable emergency measures necessary to address an immediate breakdown or enable safe removal may be handled as circumstances require.

A stalled, disabled, or immobile vehicle must be removed when reasonably required. Towing or removal is generally at the member’s expense where permitted by law.

You remain responsible for your vehicle and personal property. VanCasa does not take custody of them merely because they are located at a VanCasa site.

12. Guests, Children, and Dependents

Members may bring guests in accordance with applicable reservation and site rules. VanCasa may require guest names and vehicle registration where applicable.

The member is responsible for the conduct of guests associated with the reservation.

Children may accompany an adult member or reservation holder as guests. Members are responsible for children, pets, and other dependents accompanying them.

VanCasa does not currently promise a separate daytime-visitor program or entitlement.

13. Safety, Security, and Emergencies

VanCasa may use lighting, cameras, automated license-plate recognition, internet-connected security equipment, or other site-security technology. The existence of these systems does not mean a site is continuously monitored, that someone is watching in real time, or that misconduct will necessarily be prevented or detected.

VanCasa is not an emergency-response provider. In an emergency, users should contact the appropriate emergency services.

Violence, credible threats, harassment, intentionally dangerous conduct, reckless vehicle operation, unlawful activity, or conduct creating an unreasonable safety risk may result in immediate action under these Terms.

Additional information regarding cameras, license-plate data, and other security information appears in the Privacy Policy.

14. Suspension, Cancellation, and Termination

VanCasa may temporarily suspend an account, membership, reservation privilege, payment privilege, or site access when reasonably necessary to investigate or address suspected fraud, payment problems, safety concerns, misuse, policy violations, unauthorized access, or threats to people, property, or operations.

VanCasa may terminate an account or membership for a material or repeated violation of these Terms or the Member & Site Policies, fraud, intentional misuse of the VanCasa Service, serious safety-related conduct, material damage, or other conduct that materially interferes with VanCasa’s operations or rights.

VanCasa may act immediately, without advance notice, where reasonably necessary to protect people or property, prevent continuing material harm, respond to an emergency, address suspected fraud or illegal activity, or enforce a lawful requirement.

VanCasa may use proportionate measures such as warnings, reservation cancellation, temporary restrictions, suspension, removal, or other corrective action instead of permanent termination.

Cancellation of a reservation does not necessarily terminate a membership. Suspension of booking privileges does not necessarily terminate an underlying membership.

If a membership is validly terminated, future membership benefits cease. Historical membership terms, transactions, accepted agreements, payment records, reservations, and other records may remain preserved.

A member may request account closure. Account closure does not itself create a refund entitlement and may be delayed or handled differently where necessary to preserve active membership rights, resolve transferable membership rights, complete transactions, satisfy legal obligations, or retain legitimate business records.

Members may contact VanCasa if they believe an enforcement decision was made in error. VanCasa may review and correct decisions where appropriate but does not promise a formal appeals tribunal or reinstatement right.

15. Property Partners and Third-Party Property

VanCasa may obtain access to locations through ownership, leases, licenses, agreements, or other arrangements with property owners and partners.

Property partners do not ordinarily administer VanCasa memberships, select or approve VanCasa members, take VanCasa reservations, collect VanCasa membership revenue, operate VanCasa customer service, or interact with members as part of the ordinary VanCasa service model.

A member’s relationship for memberships and reservations is with VanCasa, not with the underlying property owner unless expressly stated otherwise.

Property partners may nevertheless act where independently required or permitted by law, property rights, emergencies, insurance requirements, or specific operational circumstances.

A VanCasa membership or reservation does not create a lease, tenancy, easement, ownership right, residential right, or continuing possessory interest in the underlying property.

16. Assumption of Risk and Disclaimer of Warranties

Use of unmanned or minimally serviced vehicle-parking locations involves ordinary risks, including uneven or unimproved surfaces, weather, flooding, mud or soft ground, wildlife, limited lighting, remote locations, vehicle movement, property conditions, other persons, and third-party conduct.

To the extent permitted by law, users voluntarily assume the ordinary and reasonably foreseeable risks inherent in using such locations after determining that conditions are appropriate for their use.

VanCasa does not guarantee that locations are free from theft, vandalism, crime, misconduct, accidents, hazards, or actions of third parties.

Unless expressly stated for a particular location, VanCasa does not guarantee availability of utilities, restrooms, water, sewer, electricity, internet, waste disposal, security personnel, or other campground-style amenities.

The VanCasa Service is provided subject to applicable law and the specific representations expressly made by VanCasa. Nothing in these Terms disclaims warranties or protections that legally cannot be disclaimed.

17. Limitation of Liability

To the maximum extent permitted by applicable law, VanCasa and its affiliates, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the VanCasa Service except where such a limitation is prohibited by law.

Any additional limitation or cap on direct damages will be governed by the final attorney-reviewed version of these Terms.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

18. Responsibility for Damage and Third-Party Claims

Members may be responsible for legitimate costs arising from damage caused by them or their guests to VanCasa property, property-partner property, other vehicles, equipment, or other property, subject to applicable law.

To the extent permitted by law, a member may also be responsible for third-party claims arising from that member’s unlawful conduct, material violation of these Terms, or damage or injury caused by the member or the member’s guests.

19. Communications

VanCasa may provide transaction-related and service-related communications electronically, including account notices, membership confirmations, reservation confirmations, payment and refund notices, check-in and checkout reminders, policy changes, site closures, safety notices, and other operational communications.

Marketing communications are separate from required service communications and will be handled in accordance with applicable law and the Privacy Policy.

You are responsible for maintaining reasonably accurate contact information so VanCasa can deliver important communications.

20. Changes to the VanCasa Service and These Terms

VanCasa may change, add, remove, suspend, or discontinue features or services prospectively as its business and network evolve.

VanCasa may also update these Terms. The current version will identify an effective date. Material changes will receive reasonable notice where appropriate or required.

Changing these Terms does not give VanCasa the right to retroactively erase or materially reduce immutable benefits already granted under a paid lifetime membership.

Where VanCasa captures affirmative acceptance for a membership, reservation, or other transaction, VanCasa may retain evidence of the applicable version accepted by the user.

21. Order of Controlling Terms

If provisions governing a particular transaction or benefit conflict, the more specific applicable terms control in the following order: transaction-specific or granted membership/reservation terms; these Terms of Service; Member & Site Policies; and general website information.

The Privacy Policy separately governs VanCasa's collection, use, disclosure, and retention of personal information and is not intended to modify the economic or operational terms of a membership or reservation.

Marketing materials and general website descriptions do not modify these Terms unless expressly incorporated into a transaction or agreement.

22. Informal Dispute Resolution

If you have a dispute with VanCasa, we encourage you to contact VanCasa first and provide a reasonable opportunity to resolve the issue informally.

This informal process is intended to facilitate resolution and is not intended to cause a person to lose a legitimate claim merely because a particular notice format or procedure was not followed, except where applicable law or a later attorney-reviewed agreement provides otherwise.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles, except to the extent another jurisdiction’s mandatory consumer-protection laws apply.

Subject to applicable consumer rights and other mandatory law, disputes that are brought in court may be brought in appropriate state or federal courts located in Missouri.

VanCasa does not currently require mandatory arbitration under this Draft 1.

Nothing in this section prevents use of an eligible small-claims court or eliminates rights that applicable law requires to remain available.

24. Force Majeure

VanCasa will not be responsible for delay or inability to perform caused by circumstances reasonably outside its control, including natural disasters, severe weather, wildfire, government action, legal restrictions, utility or communications failures, property-access interruption, civil disturbance, emergencies, or similar events.

This provision does not silently eliminate a refund right, remediation obligation, or other duty expressly provided elsewhere in these Terms.

25. Assignment

You may not assign your VanCasa account or rights under these Terms except through an authorized process where a particular membership expressly permits transfer.

VanCasa may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of substantially all relevant business assets, or similar legitimate business transaction.

Assignment of the business does not by itself extinguish granted membership benefits.

26. General Contract Provisions

If a provision of these Terms is found unenforceable, the remaining provisions will continue to operate to the extent legally permitted.

VanCasa’s failure to enforce a provision on one occasion does not permanently waive that provision.

These Terms, applicable transaction-specific terms, granted membership or reservation terms, and incorporated Member & Site Policies constitute the applicable agreement concerning the VanCasa Service.

Except where expressly stated, these Terms do not create contractual rights for unrelated third parties.

Provisions that logically should survive account closure, membership termination, or completion of a transaction—including payment obligations, historical-record provisions, limitations of liability, dispute provisions, and other continuing obligations—will survive to the extent applicable.

27. Privacy

VanCasa’s collection and use of personal information is governed by the VanCasa Privacy Policy.

The Privacy Policy includes information regarding account data, payment information, reservations, vehicles, cameras and automated license-plate recognition, cookies and analytics, security, retention, privacy rights, and third-party service providers.

28. Member & Site Policies

Use of VanCasa locations is subject to the VanCasa Member & Site Policies, including rules regarding reservations, guests, parking spaces, vehicles, weather and ground conditions, repairs, outdoor use, fires and cooking, waste, conduct, damage, security, unauthorized stays, and site-specific requirements.

The Member & Site Policies are intended to provide practical operating rules and should be read together with these Terms.

29. Contact VanCasa

Questions regarding these Terms, memberships, reservations, payments, or VanCasa services may be directed to:

vancasa.life

Actual contact information should be inserted only after the applicable mailboxes and business channels are established and monitored.